Catch it before it goes public
Reply Pro Surveys collect guest feedback at the moment it happens — a QR on the
table, a text after the visit — then route the unhappy ones straight to the
manager on shift and invite the happy ones to review you in public.
You decide what happens after the tap — we build it
You decide the questions and where each answer goes; we build it — the survey,
the logic, the routing. There is no cap on questions, no template to bend to, and
no rule that a low score has to go where the example below sends it. This is one
setup operators reach for often, not the only one.
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4–5 stars, in this setup. The thank-you screen offers a public review link.
The guest writes their own words. Logged and closed in the inbox — nobody is paged.
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1–3 stars, in this setup. Routed to the manager on shift with the ticket and
the reason. The team reaches the guest by email, SMS or phone call, and the
report records whether it was attended or not.
Every level sees what it needs — under your own brand
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Permission-based reporting. A store manager opens the same
report as the franchise owner and sees only their store. Area, brand and
franchise roll-ups are that view widened, not a second tool.
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White label. The survey, the inbox your team replies from and
the reports your owners read all carry your logo, colours and domain.
- Sentiment routing by score, theme, location and shift.
- One inbox for surveys, public reviews and messages.
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Service recovery, tracked. Every alert is a ticket with an
owner and an SLA timer.
- QR, SMS, email or kiosk — every channel writes into the same stream.
Trusted across multi-location operators
Including Habit Burger & Grill.
Talk to us
Contact Reply Pro or email
tpalau@replypro.io. Live in under a week,
no app for guests to install, your brand on every screen.